PRIVACY

At Bork NZ we take your privacy seriously. We will only use the personal information you provide us to process your order. When you place an order with us your name, address, phone number and email address will be required. This is collected by our payment system, along with your credit card details at checkout and will only be used to process your order. This information will not be provided to a third party and WILL NOT be stored by Bork or our payment system.

PAYMENT

PayPal: We trust PayPal for all our credit card transactions. Paypal accepts Visa, MasterCard and Amex. PayPal automatically encrypts your information using a Secure Sockets Layer, which has an encryption key length of 128 bits (the highest level commercially available). This means that when you purchase from us your payment is as safe as possible.

We will send your purchase to you just as soon as we have received payment in full for your order. Once you have successfully checked out and made your payment an automatic email will be sent to you confirming that we have received details of your order.

We will then confirm your order has been accepted and outline the delivery date details. For information about delivery dates please refer to our shipping section.

eWAY: We trust eWAY for all our credit card transactions. eWAY accepts Visa, MasterCard and Amex. eWAY automatically encrypts your information using a Secure Sockets Layer, which has an encryption key length of 128 bits (the highest level commercially available). This means that when you purchase from us your payment is as safe as possible.

We will send your purchase to you just as soon as we have received payment in full for your order. Once you have successfully checked out and made your payment an automatic email will be sent to you confirming that we have received details of your order.

We will then confirm your order has been accepted and outline the delivery date details. For information about delivery dates please refer to our shipping section.

AVAILABILITY

Please note that at Bork we strive to ensure that all our products on the website are in stock and ready for dispatch, but there may be items which are limited editions or times when due to demand, items will be unavailable (or on back-order). If this occurs you will be notified by Bork and advised of the likely length of delay or other product alternatives. You will also be given the option of placing a pre order. You can choose to make payment for the purchase in advance to ensure you have priority of receiving the item, or you can cancel your order and you will be refunded in full.

PRICING

All prices on the Bork website are in New Zealand dollars and are inclusive of GST (Goods and Services Tax) of 15%. Delivery charges are in addition to the stated price. At Bork we may need to change the price of items on the website without notice. No such changes in price will apply to orders made, which will be honoured at the price displayed on the site when the order is received.

RISK

Risk for your purchase passes to you on delivery of the product or evidence of delivery to you. Only damage to the product prior to delivery is the responsibility of Bork NZ.

SALES

Every now and again we will have products on sale. In order to get the benefit of the sale you must place your order with us prior to the sale ending. In addition we do not take rainchecks.

Sale items can’t be returned or exchanged. However if the sale product is faulty or damaged in transit then we will refund your purchase (see our T & C’s below regarding faulty or damaged products).

RETURNS AND EXCHANGES

At Bork, returns and exchanges only applies to products damaged in transit, not packaging. We will assist you with contact details of the delivering company so you can seek claims from them. Please email us to arrange a delivery address for all faulty products. We will get back to you within 2 working days.

FAULTY OR DAMAGED PRODUCTS

We take every care to ensure your purchase leaves Bork in the best condition. If for some reason your purchase is faulty when you receive it please make contact with us as soon as possible, and no later than 7 days after delivery of the goods (or evidence of delivery).

DELIVERY  & TIMES
We strive to get quality Bork goods to you within 1 to 3 working days. However, customers can expect up to 5 to 20 working days due to unforeseen circumstances. Should your goods not arrive within 5 working days, please email us at enquiries@bork.co.nz. and we will take notice and keep you updated. Please note Bork can only send to NZ addresses at this present time, orders for overseas can be arranged but needs to be arranged directly with Bork NZ by emailing us.

If your purchase has been damaged in transit please contact us as soon as possible (and no later than 7 days after delivery of the goods). When you contact us please provide photographs of the damage so that we can lodge a claim with the courier or delivery company.

If more than 7 days have passed and you have not notified us in writing of the faulty or damaged item then we can’t offer you a refund.

In order to return your faulty or damaged goods we require you to:

  • Notify us in writing at enquiries@bork.co.nz of the fault or damage
  • Provide us with proof of purchase
  • Return the faulty or damaged item to BORK using a courier or shipping company
  • Deliver the product back to Bork within 14 days of your notification

Upon receipt and verification that the item is faulty or damaged (through no fault of yours) BORK will refund your purchase including the original cost of shipping

 

AUSTRALIAN CUSTOMERS/ORDERS

BORK is excited now to offer our neighboring furry brothers and sisters our full range of premium dog products! BORK is not responsible for any duty/taxes payable at customs, please understand fully your obligations for customs clearance prior to completing the purchase. Should BORK products be returned to us because customs failed to receive sufficient information or payments from the purchaser, BORK is not obligated to refund any costs and products. Deliveries are always tracked and tracking details will be emailed to purchasers. BORK has no liabilities should the goods be damaged during transit, please speak contact your delivery company.

PET/DOG TOYS
No pet toy is indestructible. It is your responsibility to supervise your dog when playing with a toy. Remove toy should the toy appear broken or damaged. Avoid swallowing. All pet toys are none refundable once received due to mouth and close contact reasons.

THE FINE PRINT

We reserve the right to make changes to the website or the Terms and Conditions, without notice. By visiting our website or placing an order with us, you agree to be bound by all the terms, conditions and policies stated in our Terms and Conditions.

The Bork website and any contract with Bork NZ is governed by New Zealand law, and subject to the jurisdiction of the New Zealand courts.

Bork product shall not be copied, reproduced, or duplicated. You shall not use Bork product for any illegal or unauthorized purpose, including but not limited to copyright laws.

We reserve the right to limit the quantities of products sold and or the regions to which product may be shipped to.

Every effort has been made to ensure that product descriptions and product images are accurate. However, we can’t guarantee that the product image and colour of the product will display accurately on your computer or monitor. If you are concerned about how the image is displaying on your computer please feel free to contact us. In addition we are unable to warrant that all aspects of the product description or other content on the site is totally error free. We will not be liable to any person or organisation for any loss or damage which may arise from any of the information on this website.

Bork NZ will not be liable for any claim, damages, loss or expenses related to the supply of our goods, over and above the original cost of the goods or service itself. In addition Bork NZ shall not be liable whether in breach of tort, contract or otherwise for any loss of profits or any consequential, indirect or special damage, loss or injury of any kind suffered by the purchaser and or any other person, arising directly or indirectly from our goods, or the sale thereof.

 Capital Imports Limited trading as Bork New Zealand

BORK IS PROUDLY NEW ZEALAND OWNED AND OPERATED.